OUTLOOK AND WINDOWS LIVE EMAIL SETUPSometimes Microsoft does Operating System Updates and (not often) this can have a effect on some of the settings in your computer. This can effect your email and outlook set up. If you find that your emails are not sending or receiving, it could be because the settings have reverted to the default.
This tutorial will take you through the steps on how to repair your email account on Outlook and get your emails up and running again.
Step 1) Log in to your websites CPanel using the log in credentials supplied by your hosting provider.
Step 2) Once you have logged in to your CPanel, scroll down to the Email section and click the 'Emails Accounts' icon.
Step 3) The second section on this page will display your email accounts. To the right of this list, there is an option titled 'Set Up Mail Client'
Step 4) Keep this page open as you will be needing the 'Secure SSL/TLS settings' once you are in Outlook. These settings are what we are going to use to compare what Outlook has and what the server is telling you.
Step 5) Open Outlook and click on the 'File' option in the top left corner.
Step 6) Choose 'Account Settings' and from the dropdown choose the 'Account Settings'.
Step 7) Select the email account you want to repair from the list in the pop up box and hit the 'Repair' button.
Step 8) This will display some of your settings, but we need to go a little depper to find the root of the problem. Hit the 'Manual Setup or Additional Server Types' check box and then hit 'Next'.
Step 9) Compare the information in this pop up box to the server settings in your cPanel Account. Making sure that everything input box has information in it. After you have checked these setting and fixed them (if neccessary), then hit the 'More Settings' button.
Step 10) In the more settings pane, go to the tab labelled 'Outgoing Server' and make sure the option that says 'My outgoing server (SMTP) requires authentification' and the 'Use same settings as my incoming server' are checked.
Step 11) Then go to the 'Advanced Tab' on the pop up and check the rest of the server information displayed in Step 4, ensuring you have selected from the dropdown boxes 'SSL/TLS' for both the incoming and outgoing severs.
Step 12) Hit 'OK' at the bottom of the pop up and then 'next' in the main window. This will now repair your email account to your Outlook and send you an automatic email.
If the setup does not seem to work, please go back to step 6 and follow the steps again to double check the informaiton you have entered is correct.
